Privacy Policy

1.1 Information You Provide to Us

• –Create an account (name, email address, password, phone number, account type)
• –Complete your profile (address, profile photo, program name and details for Providers)
• –Complete identity verification as a Parent (government-issued ID or other verification data, processed by our verification partner)
• –Add a child to a waitlist or submit a tour request (child's name, date of birth or age, desired start date, notes or preferences)
• –Complete a digital enrollment form (which may include the child's name, date of birth, allergies, medical conditions, emergency contacts, authorized pick-up individuals, parental authorizations, and other information specified by the Provider)
• –Send messages to Providers or other users through our platform
• –Submit a review or rating of a Provider
• –Contact us for support or inquiries
• –Make or receive payments through our platform (billing information, bank account or payment card details, processed by our payment processor)

We collect personal information that you provide directly when you:

1.2 Information We Collect Automatically

• –Log data (IP address, browser type, operating system, pages visited, time spent on pages, referring URL)
• –Device information (device type, operating system version, unique device identifiers)
• –Usage data (features accessed, search queries, clicks, and interactions within the platform)
• –Location data (general location inferred from IP address; more precise location if you grant permission through your device)
• –Cookies and similar tracking technologies (see Section 7 and our Cookie Policy at kidsqueue.com/cookie-policy)

When you use our Services, we automatically collect certain technical and usage information, including:

1.3 Information We Receive from Third Parties

• –Identity verification partners, who help us confirm the identity of Parents accessing certain features of the platform
• –Payment processors (such as Stripe), who process transactions on our behalf and share relevant transaction records with us
• –Public licensing databases, from which we may retrieve information about a Provider's childcare license status
• –Analytics and advertising partners, who may provide information about your interactions with third-party websites or services

We may receive information about you from third parties, including:

• –Create and manage your account and verify your identity
• –Connect Parents with childcare Providers and facilitate enrollment-related activities, including waitlist placement, tour scheduling, and digital enrollment form submission
• –Facilitate payments between Parents and Providers
• –Communicate with you about your account, transactions, and use of the Services — including waitlist status updates, tour confirmations, and important platform notices
• –Enable messaging between Parents and Providers through our platform
• –Display and manage Provider listings, including licensing information, availability, and reviews
• –Improve, personalize, and develop our Services, including through analytics, research, and testing
• –Monitor for and prevent fraud, abuse, security incidents, and violations of our Terms and Conditions
• –Comply with applicable laws, regulations, and legal obligations — including COPPA, CCPA, and applicable childcare regulations
• –Respond to your support requests and inquiries
• –Send marketing and promotional communications where you have consented to receive them (you may opt out at any time)

We use the information we collect to:

3.1 With Providers

When a Parent connects with a Provider — by joining a waitlist, requesting a tour, submitting an enrollment form, or sending a message — we share the relevant information with that Provider. This may include the Parent's name and contact details, and information about the child that the Parent has provided for that purpose (such as the child's name, age, and any health or enrollment information). Parents control what information they share and with which Providers by how they use our platform.

3.2 With Service Providers

• –Payment processors (such as Stripe) for processing transactions
• –Identity verification providers for verifying Parent accounts
• –Cloud hosting and infrastructure providers for storing and processing data
• –Email and communications providers for delivering notifications and messages
• –Analytics providers for understanding platform usage and improving our Services

We share information with third-party service providers who perform services on our behalf, including:

3.3 For Legal and Safety Reasons

• –Comply with applicable law, regulation, or legal process (such as a court order or subpoena)
• –Protect the rights, property, or safety of KidsQueue, our users, or the public
• –Detect, prevent, or address fraud, security, or technical issues
• –Respond to a government request or law enforcement inquiry

We may disclose your personal information if we believe in good faith that doing so is necessary to:

3.4 In Connection with Business Transfers

If KidsQueue is acquired by or merged with another company, or if we sell or transfer substantially all of our assets, your personal information may be transferred as part of that transaction. We will notify affected users via email or a prominent notice on our website if such a transfer occurs, and we will describe any choices you may have regarding your information.

3.5 With Your Consent

We may share your information with other third parties if you have given your explicit consent for us to do so.

3.6 What We Do Not Do

KidsQueue takes the privacy of children seriously. Our Services are designed for use by adults — Parents, guardians, and childcare Providers. We do not knowingly collect personal information directly from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). Any personal information about a child that appears in our system is provided by a Parent or guardian, or by a Provider who received it from a Parent or guardian with appropriate consent. By submitting information about your child through our platform, you represent that you are the child's parent or legal guardian and that you consent to the collection and use of that information as described in this Privacy Policy. Information about children collected through our platform — including names, dates of birth, allergies, medical conditions, and other details included in enrollment forms — is used solely for the purpose of facilitating childcare services. We do not use children's personal information for advertising or marketing purposes. We do not disclose children's personal information to third parties other than the specific Provider(s) with whom a Parent has chosen to connect, and as necessary to operate our Services or comply with the law.

• –Account information is retained for as long as your account is active. If you delete your account, we will delete or anonymize your personal information within a reasonable time, except for information we are required to retain by law or for legitimate business purposes such as fraud prevention.
• –Information about children (including digital enrollment form data) is retained as long as your account is active and associated with a Provider relationship. Parents may request deletion of their child's information by contacting privacy@kidsqueue.com.
• –Transaction records and payment information are retained as required by applicable financial laws and regulations, typically for a minimum of seven years.
• –Communications and messages between users may be retained for a period sufficient to resolve disputes and for platform safety purposes.
• –Log and usage data collected automatically is generally retained for a shorter period, unless needed for security investigations or legal compliance.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law. Our general retention practices are:

6.1 Access, Correction, and Deletion

You have the right to access, correct, or delete the personal information we hold about you. You can access and update much of your account information directly through your account settings. For requests related to specific data — including requests to delete your account, remove your child's information, or receive a copy of your data — please contact us at privacy@kidsqueue.com. We will respond to verifiable requests within 45 days, or as required by applicable law. We may need to verify your identity before processing certain requests.

6.2 California Privacy Rights (CCPA/CPRA)

• –Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• –Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• –Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• –Right to Opt Out of Sale: KidsQueue does not sell personal information. If our practices change, we will update this Policy and provide a "Do Not Sell My Personal Information" link as required by law.
• –Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

6.3 Email and Marketing Communications

If you have opted in to receive marketing communications from KidsQueue, you may opt out at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at privacy@kidsqueue.com. Please note that even if you opt out of marketing communications, we may still send you transactional and administrative messages that are necessary for your use of the Services, such as account notifications, payment confirmations, and waitlist updates.

6.4 Cookies and Tracking

You can control the use of non-essential cookies through the cookie consent banner displayed on your first visit to our platform, or by updating your preferences at any time via the "Cookie Settings" link in the footer. You can also control cookies at the browser level. For more information, see our Cookie Policy at kidsqueue.com/cookie-policy.

• –Strictly Necessary Cookies: Required for basic site functionality, including account logins, secure navigation, and access control. These cannot be disabled.
• –Performance and Analytics Cookies: Help us understand how users interact with the platform, which pages are visited most often, and how features perform. (e.g., Google Analytics)
• –Functionality Cookies: Remember your preferences and settings to enhance your experience.
• –Marketing and Retargeting Cookies: Used to deliver relevant ads or content based on your activity. These may be placed by advertising partners.

KidsQueue uses cookies and similar tracking technologies — including web beacons, pixels, and local storage — to operate and improve our Services. Cookies are small data files stored on your device that help us recognize your browser, remember your preferences, and understand how you interact with our platform. We use the following categories of cookies:

We implement reasonable and appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data in transit and at rest, access controls limiting employee access to personal information on a need-to-know basis, secure server infrastructure, and regular security assessments. No method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security. By using the Services, you acknowledge that you provide personal information at your own risk. In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by applicable law.

Our Services may contain links to third-party websites, applications, or services — for example, a map provider for displaying a Provider's location, or a payment processor's interface. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you access through our platform. KidsQueue may also integrate with third-party services such as Google Analytics for analytics purposes. These services may collect information about your use of our platform in accordance with their own privacy policies.

KidsQueue is based in the United States and our Services are designed for use within the United States. If you access our Services from outside the U.S., your personal information will be transferred to and processed in the United States. By using our Services, you consent to this transfer and processing. We handle your data in accordance with this Privacy Policy and applicable U.S. law. We recognize the importance of international data protection standards, and we endeavor to align our practices with key principles of the EU General Data Protection Regulation (GDPR) as a matter of good practice, including data minimization, purpose limitation, and respect for user rights. If you are an EU resident or a resident of another jurisdiction with comprehensive data protection laws and you contact us with a data rights request, we will make reasonable efforts to accommodate your request consistent with applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable law. When we make material changes, we will update the "Effective Date" at the top of this Policy and, where required by law, provide additional notice — such as an email notification or a prominent banner on our platform — before the changes take effect. Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.